MOLE ENGINEERING (WIRRAL LTD) TERMS AND CONDITIONS OF USE AND SALE

Welcome to our website. We are happy to sell our products to you subject to the following conditions.

1. Validity

These terms of trade govern the sale and supply of goods by Mole Engineering (Wirral Ltd) through CombiSave or to you. Mole Engineering (Wirral Ltd) may amend these terms from time to time. You shall be notified of any amendments by a notice on the Mole Group, CombiSave.

2. Mole Engineering (Wirral Ltd) Contract With You

No contract shall exist between you and Mole Engineering (Wirral Ltd) until Mole Engineering (Wirral Ltd) has sent you an email confirming receipt and acceptance of your order. Mole Engineering (Wirral Ltd) is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods or the order appearing on Mole Engineering (Wirral Ltd) site or for unavailability (see 3. below). Mole Engineering (Wirral Ltd) reserves the right to place restrictions on the volume of any goods ordered. By placing an order for products with age restrictions you declare that you are of legal age to purchase those products.

3. Pricing and Availability

The prices and availability of the goods are specified on the CombiSave and boilerproblem.co sites. Such information is subject to change without notice. Each price, as displayed, is Exclusive of VAT (at the standard UK rate). There shall be an additional charge for delivery, the amount of which shall vary according to the delivery method that you choose. In the unlikely event that the goods are unavailable, or that Mole Engineering (Wirral Ltd) needs to vary the price due to supplier price increases, tax changes or site errors for example, following
confirmation of your order Mole Engineering (Wirral Ltd) shall send you a notification by email and allow you the opportunity to cancel your order if Mole Engineering (Wirral Ltd) has not done so itself. In the extremely unlikely event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be
given where you have already paid for the goods.

4. Delivery of Goods

Mole Engineering (Wirral Ltd) shall deliver the goods ordered to the delivery address which you supply. All delivery times quoted on the Mole Engineering (Wirral Ltd) site are estimates only based on availability, normal processing and delivery time. Mole Engineering (Wirral Ltd) may deliver items in an order separately but shall charge you for postage and packing on the first delivery only. Your credit card will be debited on dispatch of your order. Title to the goods will pass to you on payment in full. Risk will pass to you on delivery. We make every effort to deliver goods as quickly as possible, however delays are occasionally inevitable, and we will not be liable for any loss caused to you by late delivery. If the rare circumstance arises whereby we are unable to deliver within our usual delivery time and cannot agree another time with you, you will be offered the opportunity to cancel your order and get a full refund.

5. Mole Engineering (Wirral Ltd) Guarantee and Returns Policy

If for any reason you are unhappy with any or all of the goods received, you can return any of them to Mole Engineering (Wirral Ltd) for an exchange or refund, providing each is returned to Mole Engineering (Wirral Ltd) returns processing centre within 30 days from the date of order or 7 working days from the day after you receive the goods (whichever is longer). You shall be responsible for the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods. Mole Engineering (Wirral Ltd) recommends
that you use registered post or recorded delivery when returning goods. Mole Engineering (Wirral Ltd) shall use reasonable efforts to replace damaged or defective goods but if replacement is not possible, or if an order is cancelled for any other reason under these Terms, Mole Engineering (Wirral Ltd) only obligation is to refund the full amount paid by you. This does not affect your statutory rights.

6. Your right to Cancel

Under the Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery.

If you wish to cancel you should wrap the item you for which you are cancelling the contract securely, including the packing slip you received with the order. Complete the return reason as Other and write in Contract Cancelled. Send the item back to reach us within seven working days of the date that the item was delivered to you. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you we may arrange for collection of the
item from you at your cost.

7. EU VAT

Mole Engineering (Wirral Ltd) is required to collect VAT at the relevant rate for orders being dispatched outside the UK. If VAT rates in the
country of the destination of your order differ from those in the UK, the VAT will be recalculated and included in the product prices shown on
the Order Summary page.

8. Governing Law and Jurisdiction

Contracts between you and Mole Engineering (Wirral Ltd) shall be governed by English Law and all disputes shall be submitted to the non-exclusive jurisdiction of the English courts.

9. Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

10. Other

The laws of England and Wales govern the contract between us, and any dispute between us will be resolved exclusively in the courts of England and Wales.

While we try to make sure that all information we provide within our website is accurate, errors and misprints do occur, and we cannot be held responsible for them.

Trade Description Act

Every care has been taken to ensure that the description, measurements and specifications are correct and we reserve the right to alter these without notice. We reserve the right to correct any errors or typographical mistakes anywhere on this web site without any liability whatsoever on our part. We reserve the right to reject any orders without explanation.

Due to the nature of the Internet, the shopping online service is provided on an “as is” and “as available” basis.
We are not responsible to you if we are unable to provide our internet services.

Mole Engineering (Wirral Ltd) Commitment to Privacy Statement.

Mole Engineering (Wirral Ltd) is committed to protecting the privacy of those using our site and the confidentiality of them personalinformation which our customers provide us with. We use the information we collect to provide services and to ensure that your order is processed smoothly. Beyond that we only use personal information if volunteered by you.

Mole Engineering (Wirral Ltd) will never sell personal information or share personal information with third parties unless these are involved to fulfill your order.

Mole Engineering (Wirral Ltd) will never sell personal information or share personal information with third parties, unless these are involved to fulfill your order. Our employees and associated companies are obliged by us to respect confidentiality.

Orders can also be taken by:
Fax: 0151 605 1472
Phone: 0151 605 1469
Visa, MasterCard, Switch, Delta, Solo, or Electron cards are all accepted.

Copyright and Trademarks

All rights in the designs and information on our website are protected by copyright, trademarks and other intellectual property rights. You may copy and print sections of our website for the purpose of placing an order with us. Any other reproduction of information or designs contained in this website may only be done after receiving our written permission. We will gladly answer any questions that you might have, if you do not understand something or if you require further information. You can contact us via our “contact us” page, alternatively please feel free to contacts us either by phone, or email. We will always respond as soon
as possible.

We welcome feedback so please let us know what you think of our site.