PIPE REPLACEMENT: MR & Mrs jacobs, WInchester, jANUARY 2017
The replacement water supply pipe at our property was a complex job in the fact that the pipe went underneath our neighbours’ drive (who are elderly) and naturally we were extremely anxious (as were they) that everything was put back as it was.
The team you sent were fantastic. They were efficient, hard working and very professional. They were able to answer any queries or worries we had and were very kind and considerate to our elderly neighbours involving them wherever possible and checking at the end that they were happy with the result, to which they responded that they were very impressed with the work carried out. Thank you so much and please pass on our thanks and appreciation to the team!
PIPE REPLACEMENT: MR Shaw, TARVIN, DECEMBER 2016
From the time of my initial call to your office seeking a quote from you for the provision of a new water pipe to my house up until the work being undertaken yesterday I have been hugely impressed by the service provided. You have personally kept up the liaison between myself and United Utilities and have helped me to address the many barriers and concerns that they have raised.
Having finally secured their agreement you arranged for 2 members of your team to be on site at my house 2 days later to install the new pipework. They undertook the work in a very efficient many, were polite and respectful throughout and made good the fencing and pathways etc that had to be disturbed/removed in order to lay the new pipe.
I have been impressed by the quality of the service and work undertaken by Molegroup and without hesitation I would recommend you to others.
PIPE REPLACEMENT: MRs gaughan, leamington spa, august 2016
I should like to thank everyone at Mole Engineering who tried to make the whole process of providing my house with a lead free water mains pipe. All efforts were made to make the operation go smoothly, and both Marks, who actually carried out the work, were pleasant, professional, efficient, and tidied up after the work had been completed.
A big thank you to all the team,
A very satisfied customer.
Pipe REPLACEMENT: MR STARKIE, WIGAN, JUNE 2016
From my initial enquiry through the website the service provided by everyone at Mole Group has been great. They take care of all aspects of the job including all the paperwork for United Utilities which removed any need for me to worry and any questions I had where always answered within a few minutes via email (Kirsty in the office is a star!). The workmen arrived promptly, talked over the job with me and they were very polite and even turned up at short notice when needed to complete the job. We are very happy with the new supply pipe, we thought our water pressure would improve a little but it is better than I ever expected! Thank you very much, I’ll certainly be recommending you to anyone who wants a similar job doing.
PIPE REPLACEMENT: MR Laing, birkenhead, JUNE 2016
The service was impeccable and it was very refreshing. Ive had over 40 tradesmen in the house since I bought it 2 months ago and Mole have been the only company to have turned up on time and done exactly what they said they were going to do.
I wish every one we dealt with was the same!
nEW CONNECTION: MR JACKSON, LIVERPOOL, MARCH 2016
From first contact the service provided by MOLEGROUP was perfect. I had no idea that they would completely run the job I needed to have done, which meant I didn’t have to worry. All the paperwork for United Utilities taken care of, work started and completed within days, just perfect. I am old school when it comes to paying for things, and I got what I paid for without any issues. I will definitely be recommending them to other home owners and builders and will use them again should the need arise.
Garden Drainage: Mrs Gabbott, ST helens, january 2016
The pump is up and running. The workmen are just finishing off the paving by the drain. They have worked very hard on both days and been very patient explaining things to an agitated old woman (me) as I wanted to know everything that was going on. They have been fantastic workmen to have around. Wouldn’t hesitate to recommend them and the firm to people with a similar problem.
PIPE REPLACEMENT: MR agu, Stoke-on-trent, DecEMBER 2015
The work was completed effectively and efficiently despite the awful weather conditions. I was kept fully informed of the process and the proposed re-route of the water pipe, your engineers paid particular attention that the work achieved a good standard. It has made a vast improvement in the flow and pressure of water and resultant hot water pressure from the Combi Boiler.
PIPE REPLACEMENT: MR shenton, wirral, NOVEMBER 2015
Nothing but good to say about the team. Arrived promptly, talked over the job with me and they were very polite. They were clean and tidy in their work cleaning up after themselves. Very pleased with the whole package from on site survey, office assistance and scheduling of job to scope of work undertaken.
PIPE REPLACEMENT: Mr & Mrs Beck, LIVERPOOL, NovemBER 2015
We are very happy with the new supply pipe. I was hoping there would be a noticeable improvement in water pressure, but it is better than I ever expected! Always the most helpful and rapid response to every enquiry. I genuinely think Mole Group is the most professional and responsive company I have dealt with in a long time.
PIPE REPLACEMENT: Joe – Structec, LIVERPOOL, oCTOBER 2015
From enquiry to completion the whole service was excellent. Great customer service team who even adapted to our works program and accommodated weekend work. Would definitely recommend to others!
Pipe Replacement: Miss Dhami, Liverpool, July 2015
Excellent! Really lovely guys. They were very neat and punctual and completed the work to a high standard. Many thanks
Pipe Replacement: Mr Nulty, Prescot, July 2015
The men from your company arrived on time, worked through the rain and did an excellent job. Everything was finished off to a high standard. They finished ahead of schedule, only taking a day instead of the 2 days quoted. First class gang!
Pipe Replacement: Mr and Mrs Matthews, Liverpool, June 2015
We were so impressed by the team! They were highly knowledgeable and extremely friendly. They even cleaned up fully behind themselves. They were an absolute delight to have and we could not be happier.
Garden Drainage: Mr McDermott, Willaston, May 2015
I just wanted to share with anyone who is thinking about engaging with Mole Group what persuaded me to do so.
- Paul Margerison the Engineer who first inspected my property did a very thorough job in both the overall assessment and measurement of the area concerned and also took into account my view of the problem with regards to some structures nearby.
- Having issued me with a quote they followed that up with a call to make sure I fully understood and was happy with the quote. It was at this stage that I was able to air some other issues and indeed Paul returned and he further assessed and modified the job in hand.
- All the team that turned up were straight into the work and took the time to answer some questions I had. They themselves were no bother whatsoever and all just carried on with their own roles and completed the work and tidied up after themselves.
- Steve McHugh The operations manager turns up on the job and checks that all is well with the team and then likewise comes and introduces himself to me and checks that I am happy. Finally after all the work is done he arrives the same day after they have packed up and gone and takes some pictures of the work and again asks to see that my expectations have been met. He further offers to do some cleaning of my driveway were there has been some, not much mud left behind from boots. He further offers to spread some grass seed on the seams where the turf has been re-laid in order that they will “bed-in” better.
- Finally I have to say that Kirsty Moore has been a joy to speak to…Why? Because seldom do you speak to receptionists at companies who actually sound happy and interested in what they can do for you.
My experience has been A1 from the beginning.
Pipe Replacement: Mr Murphy, Wallasey, March 2015
The team that came were very clean, professional and helpful. Very positive feedback, as the team explained clearly what was to happen at the start of the day, and what has happened at the end. Will certainly be recommending.